Positions Available
- Front Desk Coordinator
Reports To: Manager
Job Summary: To check clients in and out, answer the telephone, and take reservations. The Front Desk Coordinator also performs all cashiering functions and various administrative duties.
Essential Functions:
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the clients.
Have a thorough working knowledge of all standard operating procedures, protocols, and policies that pertain to your department.
Ensure that all clients receive exceptional service and have a comfortable and pleasant experience.
Create a professional relationship with the clients using good verbal and non-verbal communication. Promote return visits.
Conduct the following duties in accordance with standard operating procedures:
Confirm and schedule client appointments and packages.
Check in/check out all clients.
Answer and handle all telephone calls.
Carry out all cashiering processes.
Process all outgoing mail.
Perform all opening/closing procedures according to the assigned checklist.
Maintain knowledge of all technician techniques, services, and packages.
Have a thorough knowledge of all products used to perform the services.
Continually work on your personal sales skills, including: building instant rapport, client needs assessment, feature and benefit presentation, overcoming objections, and closing skills.
Know and use all sales scripts and presentations.
Build client partnerships by appropriately matching client needs to the various services and products offered and clearly educating the client on how they will receive the most benefit.
Learn all current promotions and offer them to new and existing clients to stimulate sales during the promotional period.
Capture all leads, both walk-ins, and call-ins, on the Lead Tracker form.
Utilize confirmation calls and post-treatment consultations as upsell and cross-sell opportunities.
Always consult with clinical staff on proper treatment protocol for various skin types and medical conditions.
Maintain a neat and orderly work area at all times.
Have thorough knowledge of all skin care and cosmetic products in order to answer any client or member questions.
Perform inventory responsibilities as requested.
Attend all in-house training programs.
Facilitate laundry (washing, drying, and folding) on an as-needed basis.
Additional Responsibilities:
Customer Interaction
Communicate in a friendly and professional manner.
Performing social media posting and responding to all social media inquiries on timely manners.
Quick and timely responses to personal or phone inquiries from clients is required.
Facility Cleanliness
Cleanliness is a priority to everyone. Minor cleanups should be completed on the spot, whereas more serious cleanups should be reported immediately.
Safety
Safety is every employee’s responsibility. All employees are expected to report any unsafe conditions of any nature, either within the facility or on the property, to management.
In the event that a condition exists that is a potential immediate hazard to clients or fellow employees, secure the area from use and report the hazard to management immediately.
Skills:
Exceptional Communication Skills
Good Computer Skills
Positive Attitude
Diplomacy
Willingness to succeed and grow individually as well as part of a team
Education/Training:
Degree: High School Diploma or Equivalent
Experience: Three years prior related experience required with reception experience preferred.
Certification/Licenses: N/A
This job description, in no way, states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and perform any other duties as requested by his or her supervisor. This job description does not create an employment contract or agreement between the practice and any employee; all practice employees are “at will.”
Job Types: Full-time, Part-time
Pay: $14.00 – $17.00 per hour
COVID-19 considerations:
All customers and employees are required to wear masks.
If interested in any of the positions above please send your resume to info@shinemdmedspa.com and check on indeed for more listings and job information.
